Last updated: May 6, 2025

By accessing or using www.pomalifestyle.com (the “Site”), you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use the Site.

1. Eligibility & Accounts

1.1 Who Can Use the Site. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and place orders.

1.2 Account Security. You are responsible for keeping your password and account information confidential. Notify us immediately of any unauthorized use.

2. Consumers vs. Distributors

2.1 Consumers vs. Distributors. These Terms apply only to individual and business customers (i.e., “Consumers”) who purchase directly from the Poma Lifestyle online store, and do not have an official distribution agreement with Poma Lifestyle LTD. Distributors have separate, off-site agreements and are not bound by these Terms.

3. Orders & Payment

3.1 Placing an Order. After selecting a product, you’ll receive an order confirmation by email. That confirmation is not our acceptance of your order—it’s acknowledgement of receipt.

3.2 Prices & Fees. All prices are shown in your chosen currency and include any applicable VAT or sales tax. Shipping costs are calculated at checkout.

3.3 Payment Methods. We accept major credit cards, debit cards, and other payment methods displayed at checkout. By submitting payment, you represent that you are authorized to use the payment method.

3.4 Order Cancellation. You may cancel an order within 2 hours of placement by contacting support. After that, we may have already begun processing and your cancellation request may be denied.

4. Shipping & Delivery

4.1 Shipping Estimates. Delivery timeframes vary by destination; see our Shipping & Returns Policy for more details.

4.2 Risk of Loss. Title and risk of loss pass to you when the carrier picks up the order from our warehouse.

5. Returns & Refunds

Please refer to our separate Shipping & Returns Policy for full details on returns, exchanges, and refunds.

6. Intellectual Property

6.1 Our Content. All text, images, logos, and designs on the Site are owned or licensed by Poma Lifestyle and protected by copyright, trademark, and other laws.

6.2 Your Feedback. If you submit ideas or feedback, you grant us a perpetual, worldwide, royalty-free license to use them.

7. Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose.
• Bypass or interfere with security features.
• Upload viruses or malicious code.
• Scrape or harvest data from the Site.

8. Disclaimers & Limitation of Liability

8.1 No Warranty. The Site and products are provided “as is” and “as available,” without warranties of any kind.

8.2 Limitation of Liability. To the fullest extent permitted by law, Poma Lifestyle’s liability for any claim arising out of or relating to these Terms or your use of the Site is limited to the total amount you paid us in the 12 months preceding the claim.

9. Governing Law & Dispute Resolution

9.1 Governing Law. These Terms are governed by the laws of Mauritius, without regard to conflict of law principles.

9.2 Arbitration. Any dispute will be resolved by final and binding arbitration in Grand Baie, Mauritius, in accordance with the rules of the Mauritius International Arbitration Centre (MIAC).

10. Changes to These Terms

We may update these Terms at any time. We’ll post the new version on this page with a revised “Last updated” date. Continued use of the Site after changes constitute acceptance.

11. Contact Us

If you have questions or concerns about these Terms, please contact us by accessing the contact form. 

Regular Mail: Poma Lifestyle Support, Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius.

Thank you for choosing Poma Lifestyle!

Last updated: May 6, 2025

At Poma Lifestyle, we stand behind the quality of our products. We offer a 2-year limited warranty against defects in materials and workmanship, valid from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized modifications, or damage caused by external factors such as power surges or exposure to liquids (unless the product is explicitly designed for such conditions).

This warranty applies to products purchased directly from Poma Lifestyle or authorized resellers. Proof of purchase is required for all warranty claims. For optimal performance and safety, we recommend using Poma products as instructed in the user manual and only with compatible accessories and power sources.

As a best practice in the consumer electronics industry, Poma products undergo rigorous quality control and testing. If a defect is confirmed, Poma will, at its discretion, repair the product, replace it with an equivalent item, or issue a refund. Replacements may be new or refurbished, and the warranty continues from the original purchase date—not from the replacement date.

Please note that local laws and regulations may grant additional rights or impose different conditions. This policy applies globally, but regional variations may exist.

If you experience an issue covered by this warranty, we’re here to help. Visit www.pomalifestyle.com/contactus to get in touch with our support team.

Customers with a registered Poma account enjoy exclusive benefits, including priority shipping and faster replacements where applicable. Warranty claims for registered users can be submitted directly through the customer account page.

We’re committed to ensuring your experience with Poma is seamless, dependable, and satisfying—every step of the way.

Last updated: May 6, 2025

At Poma Lifestyle, we want you to love your purchase. Below is our global Shipping & Returns Policy, designed to provide clarity while we finalize some operational details.

1. Shipping

1.1 Processing Time

• Orders are typically processed within 5–10 business days after placement. We aim to ship sooner using DHL Express, so you may receive your order in less time.

1.2 Shipping Methods & Costs

• We ship worldwide via DHL Express. Shipping rates depend on weight, dimensions, and destination. [DETAILS ON RATES AND SURCHARGES TO BE INSERTED AFTER DHL MEETING]

1.3 Estimated Delivery

• Once shipped, delivery usually occurs within 2–5 business days, depending on your location.
• You will receive a tracking number by email once your order departs our warehouse.

1.4 Customs & Duties

• International shipments may be subject to customs fees or import duties. These charges are the recipient’s responsibility. [CONFIRM DUTY PROCEDURES]

2. Returns & Warranty

2.1 Unwanted Items

• If you change your mind, you may return items within 30 days of delivery, provided they are unopened, unused, and in their original packaging.
• Return shipping costs for unwanted items are the customer’s responsibility.

2.2 Defective Products (2-Year Warranty)

• All Poma Lifestyle products carry a 2-year defect warranty from the date of delivery.
• If a product is confirmed defective, we will cover the cost of return shipping via DHL Express. Please follow our Returns Procedure below.

2.3 Returns Procedure

1. Contact support@pomalifestyle.com with your order number, a description of the issue, and photos if applicable.
2. Our team will review and, if approved, send you a prepaid DHL return label (for defects) or return instructions (for unwanted items).
3. Drop off the package at your nearest DHL location.
4. Once we receive and inspect your return, we will process your refund, exchange, or repair within [INSERT INSPECTION TIMEFRAME] business days.

3. Information Still Pending

• Exact DHL shipping rates and any applicable surcharges
• Confirmation of customs/duties handling procedures
• Inspection timeframe after receiving returns

We will update this policy with these details as soon as our logistics agreement is finalized.

4. Contact Us

For questions about shipping or returns, please reach out to:

Email: support@pomalifestyle.com

Mail: Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius

Thank you for shopping with Poma Lifestyle—we’re here to make your experience seamless!

Last updated: May 6, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.pomalifestyle.com (the "Site"). Whether you’re shopping as a consumer or registering as a distributor, this policy applies to all personal data you provide.

1. Information We Collect

a. Information You Provide

• Account Details: Name, email address, shipping and billing addresses, phone number, and password when you create an account.
• Order Information: Payment details (e.g., credit card number, billing address), purchase history, and order preferences.
• Distributor Details: Business name, tax identification, company address, and contact person for distributor accounts.
• Support Inquiries: Any information you share when you contact customer service, including messages and attachments.

b. Information We Automatically Collect

• Usage Data: IP address, browser type, operating system, pages viewed, date/time stamps, and other analytics via cookies and similar technologies.
• Device Information: Unique device identifiers, mobile carrier, and location data if you access the Site via a mobile device and grant permission.

c. Information From Third Parties

• Marketing Providers: If you subscribe to our newsletter or marketing communications, your preferences and engagement metrics.
• Social Media Platforms: If you choose to link or log in via a social media account, we collect the information you permit (e.g., name, profile picture).

2. How We Use Your Information

We use your data to:

1. Process Transactions: Verify and fulfill orders, process payments, and send confirmations and receipts.
2. Communicate: Respond to inquiries, provide customer support, and send updates about your account or orders.
3. Personalize Experience: Recommend products, offer promotions, and tailor content based on your preferences.
4. Improve Our Services: Analyze usage data, conduct research, and develop new features and offerings.
5. Ensure Security: Detect and prevent fraud, protect rights, and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, shipping carriers, marketing platforms).
• Affiliates: Our parent company and subsidiaries, for purposes consistent with this policy.
• Legal Authorities: When required by law, to comply with legal processes, enforce our policies, or protect our rights, safety, or property.

Distributor accounts have separate contractual arrangements and their data sharing is governed by those agreements.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to enhance your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

5. Data Security & Retention

Security: We implement industry-standard technical and organizational measures (e.g., encryption, firewalls) to safeguard your information.

Retention: We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. International Transfers

Poma Lifestyle is based in Mauritius. Your information may be transferred to, stored, and processed in countries other than your own. We ensure adequate safeguards are in place to protect your data when transferring internationally.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, update, or delete your personal data.
• Object to or restrict processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent where we rely on it.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal data from minors. If we learn of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new "Last updated" date.

10. Contact Us

For any questions or requests regarding this Privacy Policy, please access our contact form or write to:

Poma Lifestyle Support, Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius.

Thank you for trusting Poma Lifestyle with your personal information.