Last updated: July 24, 2025

Limited Warranty Policy (24 Months)

At Poma Lifestyle, we are committed to the quality and reliability of our products. All eligible Poma Lifestyle devices, including the Pomabrush™, are covered by a 24-month limited warranty from the date of original retail purchase. This warranty ensures your product is free from defects in materials and workmanship under normal use.

What the Warranty Covers

If your device experiences a manufacturing defect during the warranty period, we will, at our discretion:

• Repair the device;
• Replace it with a new or refurbished unit of equal or greater value;
• Or refund the purchase price.

The warranty continues from the original purchase date, not the date of replacement.

What the Warranty Does Not Cover

The warranty excludes damage or defects caused by:

• Misuse, abuse, or improper handling (e.g., charging while wet or submerged);
• Failure to follow product safety instructions or manuals;
• Unauthorized repairs or modifications;
• Normal wear and tear, cosmetic damage, or consumable components (e.g., toothbrush heads);
• Exposure to liquids unless the product is designed for such conditions;
• External factors (e.g., power surges, environmental damage).

Eligibility

• Applies to products purchased directly from Poma Lifestyle or authorized resellers.
• Valid proof of purchase (receipt or order confirmation) is required for all warranty claims.
• Registered customers receive expedited service and processing where applicable.

Returns & Refunds Policy

A. Global Returns Policy (Excluding Europe & USA)

We accept returns within 30 days of the original purchase date if:

• The product is unused, undamaged, and in its original packaging;
• All original accessories are included;
• Valid proof of purchase is provided.

Exclusions:

• Products that have been used or damaged post-delivery;
• Used toothbrush heads (due to hygiene regulations);
• Devices damaged by water due to improper charging.

B. EU Consumers: Right to Cancel

As per the EU Consumer Rights Directive:

• You may cancel your purchase within 14 days of receiving the product for a full refund.
• The product must be returned within 14 days of notification.
• Refunds will be issued within 14 days of receiving the returned item or proof of shipment.

C. USA Consumers

• Returns are accepted within 30 days of purchase for unused and undamaged items in their original packaging.
• Refunds are processed within 7–14 business days to the original payment method after return is received.

Refund Conditions

• Shipping fees are non-refundable, where applicable.
• Promotional items are refunded at the actual purchase price.
• Refunds for eligible warranty returns will follow the same timeline.

Return Procedure

To initiate a return or warranty claim:

1. Email support@pomalifestyle.com with your order number, reason for return, and supporting photos (if defective or damaged).
2. Our team will provide return instructions, including the correct return address based on your location (e.g., USA, EU, or international).

Product Liability & User Responsibilities

By purchasing or using any Poma Lifestyle product, including Pomabrush™, you agree to the following:

1. Assumption of Risk

You understand that electronic personal care products involve inherent risks if misused, including damage or injury from:

• Charging while wet or submerged;
• Failure to follow safety instructions;
• Unauthorized modifications.

2. User Responsibilities

• Use products only as directed.
• Follow all manuals, safety notices, and operating instructions.

3. Limitation of Liability

To the fullest extent permitted by applicable law, Poma Lifestyle Ltd and its affiliates are not liable for:

• Indirect, incidental, special, punitive, or consequential damages;
• Loss of data, income, or profits;
• Personal injury or property damage arising from misuse.

In the EU, this limitation does not exclude liability for death or personal injury caused by negligence or willful misconduct as prohibited by law.

4. Indemnification

You agree to indemnify and hold Poma Lifestyle Ltd harmless from any claims or damages resulting from the misuse or unauthorized use of the product.

Governing Law & Jurisdiction

• EU Consumers: Governed by the laws of the country of residence, in accordance with EU Regulation (EC) No 593/2008 (Rome I).
• USA Consumers: Governed by the laws of the State of Delaware, USA.
• All Other Regions: Governed by the laws of Mauritius, unless otherwise stated.

Your Rights

This warranty and policy do not affect your statutory consumer rights, which may vary depending on your jurisdiction.

For assistance, visit www.pomalifestyle.com/contactus or log into your registered account for faster support.

Last updated: July 24, 2025

At Poma Lifestyle, we are committed to delivering a seamless global shopping experience—from checkout to delivery, and beyond.

1. Shipping

1.1 Processing Time

Orders are typically processed within 1–2 business days from the time of purchase. Once dispatched, you’ll receive a tracking number via email to monitor your shipment.

1.2 Shipping Method & Costs

We ship worldwide using FedEx International.

• Shipping costs are calculated at checkout based on the weight and destination of your order.
• If shipping is not available to your location at checkout, please contact us via the Contact Us page or through your customer account. We will assist you directly to facilitate a shipment.

1.3 Estimated Delivery Time

Once shipped, orders generally arrive within 3–8 business days, depending on your region and FedEx delivery standards.

1.4 Customs & Duties

International orders may be subject to customs fees, taxes, or import duties imposed by local authorities. Poma Lifestyle has already included these charges in our shipping fees, so that you can receive your delivery without any issue or holdup.

2. Returns & Warranty

Our returns and warranty policy is designed to be fair, clear, and consistent with global consumer protection standards.

2.1 Returns – Change of Mind

If you change your mind, you may return eligible products within 30 days of the original purchase date, provided they are:

• Unused and undamaged
• In their original packaging
• Accompanied by proof of purchase

Return shipping costs for unwanted items are the customer’s responsibility.

Exceptions (Non-Returnable Items):

• Used or opened items
• Toothbrush heads (for hygiene reasons)
• Devices showing water damage due to improper charging

2.2 Returns – Defective Products (Warranty Coverage)

All Poma Lifestyle devices are covered by a 24-month limited warranty from the date of purchase.

If your product is confirmed to be defective due to a manufacturing issue:

• We will repair, replace, or refund the product at our discretion.
• We will cover return shipping costs for warranty-approved defects.

Please refer to our full Warranty Policy for additional details, including eligibility and exclusions.

2.3 How to Initiate a Return or Warranty Claim

To initiate a return or warranty claim, please contact our support team at support@pomalifestyle.com with the following:

• Your order number
• A description of the issue
• Supporting photos or video (if applicable)

Our team will guide you through the next steps, including providing a return label if applicable and the appropriate return address.

3. Contact Us

For any shipping, returns, or warranty-related queries, feel free to reach out:

Email: support@pomalifestyle.com

Address: Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius

Thank you for choosing Poma Lifestyle. We're here to ensure every step of your journey with us is dependable, responsive, and satisfaction-driven.

Last updated: May 6, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.pomalifestyle.com (the "Site"). Whether you’re shopping as a consumer or registering as a distributor, this policy applies to all personal data you provide.

1. Information We Collect

a. Information You Provide

• Account Details: Name, email address, shipping and billing addresses, phone number, and password when you create an account.
• Order Information: Payment details (e.g., credit card number, billing address), purchase history, and order preferences.
• Distributor Details: Business name, tax identification, company address, and contact person for distributor accounts.
• Support Inquiries: Any information you share when you contact customer service, including messages and attachments.

b. Information We Automatically Collect

• Usage Data: IP address, browser type, operating system, pages viewed, date/time stamps, and other analytics via cookies and similar technologies.
• Device Information: Unique device identifiers, mobile carrier, and location data if you access the Site via a mobile device and grant permission.

c. Information From Third Parties

• Marketing Providers: If you subscribe to our newsletter or marketing communications, your preferences and engagement metrics.
• Social Media Platforms: If you choose to link or log in via a social media account, we collect the information you permit (e.g., name, profile picture).

2. How We Use Your Information

We use your data to:

1. Process Transactions: Verify and fulfill orders, process payments, and send confirmations and receipts.
2. Communicate: Respond to inquiries, provide customer support, and send updates about your account or orders.
3. Personalize Experience: Recommend products, offer promotions, and tailor content based on your preferences.
4. Improve Our Services: Analyze usage data, conduct research, and develop new features and offerings.
5. Ensure Security: Detect and prevent fraud, protect rights, and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, shipping carriers, marketing platforms).
• Affiliates: Our parent company and subsidiaries, for purposes consistent with this policy.
• Legal Authorities: When required by law, to comply with legal processes, enforce our policies, or protect our rights, safety, or property.

Distributor accounts have separate contractual arrangements and their data sharing is governed by those agreements.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to enhance your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

5. Data Security & Retention

Security: We implement industry-standard technical and organizational measures (e.g., encryption, firewalls) to safeguard your information.

Retention: We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. International Transfers

Poma Lifestyle is based in Mauritius. Your information may be transferred to, stored, and processed in countries other than your own. We ensure adequate safeguards are in place to protect your data when transferring internationally.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, update, or delete your personal data.
• Object to or restrict processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent where we rely on it.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal data from minors. If we learn of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new "Last updated" date.

10. Contact Us

For any questions or requests regarding this Privacy Policy, please access our contact form or write to:

Poma Lifestyle Support, Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius.

Thank you for trusting Poma Lifestyle with your personal information.