​poma warranty

Poma Lifestyle Warranty Policy

At Poma Lifestyle, we stand behind the quality of our products. We offer a 2-year limited warranty against defects in materials and workmanship, valid from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized modifications, or damage caused by external factors such as power surges or exposure to liquids (unless the product is explicitly designed for such conditions).

This warranty applies to products purchased directly from Poma Lifestyle or authorized resellers. Proof of purchase is required for all warranty claims. For optimal performance and safety, we recommend using Poma products as instructed in the user manual and only with compatible accessories and power sources.

As a best practice in the consumer electronics industry, Poma products undergo rigorous quality control and testing. If a defect is confirmed, Poma will, at its discretion, repair the product, replace it with an equivalent item, or issue a refund. Replacements may be new or refurbished, and the warranty continues from the original purchase date—not from the replacement date.

Please note that local laws and regulations may grant additional rights or impose different conditions. This policy applies globally, but regional variations may exist.

If you experience an issue covered by this warranty, we’re here to help. Visit www.pomalifestyle.com/contactus to get in touch with our support team.

Customers with a registered Poma account enjoy exclusive benefits, including priority shipping and faster replacements where applicable. Warranty claims for registered users can be submitted directly through the customer account page.

We’re committed to ensuring your experience with Poma is seamless, dependable, and satisfying—every step of the way.