​poma warranty

Poma Lifestyle Warranty Policy

Limited Warranty Policy (24 Months)

At Poma Lifestyle, we are committed to the quality and reliability of our products. All eligible Poma Lifestyle devices, including the Pomabrush™, are covered by a 24-month limited warranty from the date of original retail purchase. This warranty ensures your product is free from defects in materials and workmanship under normal use.

What the Warranty Covers

If your device experiences a manufacturing defect during the warranty period, we will, at our discretion:

• Repair the device;
• Replace it with a new or refurbished unit of equal or greater value;
• Or refund the purchase price.

The warranty continues from the original purchase date, not the date of replacement.

What the Warranty Does Not Cover

The warranty excludes damage or defects caused by:

• Misuse, abuse, or improper handling (e.g., charging while wet or submerged);
• Failure to follow product safety instructions or manuals;
• Unauthorized repairs or modifications;
• Normal wear and tear, cosmetic damage, or consumable components (e.g., toothbrush heads);
• Exposure to liquids unless the product is designed for such conditions;
• External factors (e.g., power surges, environmental damage).

Eligibility

• Applies to products purchased directly from Poma Lifestyle or authorized resellers.
• Valid proof of purchase (receipt or order confirmation) is required for all warranty claims.
• Registered customers receive expedited service and processing where applicable.

Returns & Refunds Policy

A. Global Returns Policy (Excluding Europe & USA)

We accept returns within 30 days of the original purchase date if:

• The product is unused, undamaged, and in its original packaging;
• All original accessories are included;
• Valid proof of purchase is provided.

Exclusions:

• Products that have been used or damaged post-delivery;
• Used toothbrush heads (due to hygiene regulations);
• Devices damaged by water due to improper charging.

B. EU Consumers: Right to Cancel

As per the EU Consumer Rights Directive:

• You may cancel your purchase within 14 days of receiving the product for a full refund.
• The product must be returned within 14 days of notification.
• Refunds will be issued within 14 days of receiving the returned item or proof of shipment.

C. USA Consumers

• Returns are accepted within 30 days of purchase for unused and undamaged items in their original packaging.
• Refunds are processed within 7–14 business days to the original payment method after return is received.

Refund Conditions

• Shipping fees are non-refundable, where applicable.
• Promotional items are refunded at the actual purchase price.
• Refunds for eligible warranty returns will follow the same timeline.

Return Procedure

To initiate a return or warranty claim:

1. Email support@pomalifestyle.com with your order number, reason for return, and supporting photos (if defective or damaged).
2. Our team will provide return instructions, including the correct return address based on your location (e.g., USA, EU, or international).

Product Liability & User Responsibilities

By purchasing or using any Poma Lifestyle product, including Pomabrush™, you agree to the following:

1. Assumption of Risk

You understand that electronic personal care products involve inherent risks if misused, including damage or injury from:

• Charging while wet or submerged;
• Failure to follow safety instructions;
• Unauthorized modifications.

2. User Responsibilities

• Use products only as directed.
• Follow all manuals, safety notices, and operating instructions.

3. Limitation of Liability

To the fullest extent permitted by applicable law, Poma Lifestyle Ltd and its affiliates are not liable for:

• Indirect, incidental, special, punitive, or consequential damages;
• Loss of data, income, or profits;
• Personal injury or property damage arising from misuse.

In the EU, this limitation does not exclude liability for death or personal injury caused by negligence or willful misconduct as prohibited by law.

4. Indemnification

You agree to indemnify and hold Poma Lifestyle Ltd harmless from any claims or damages resulting from the misuse or unauthorized use of the product.

Governing Law & Jurisdiction

• EU Consumers: Governed by the laws of the country of residence, in accordance with EU Regulation (EC) No 593/2008 (Rome I).
• USA Consumers: Governed by the laws of the State of Delaware, USA.
• All Other Regions: Governed by the laws of Mauritius, unless otherwise stated.

Your Rights

This warranty and policy do not affect your statutory consumer rights, which may vary depending on your jurisdiction.

For assistance, visit www.pomalifestyle.com/contactus or log into your registered account for faster support.