STANDARD TERMS AND CONDITIONS OF SALE
Last updated: May 6, 2025
By accessing or using www.pomalifestyle.com (the “Site”), you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use the Site.
1. Eligibility & Accounts
1.1 Who Can Use the Site. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and place orders.
1.2 Account Security. You are responsible for keeping your password and account information confidential. Notify us immediately of any unauthorized use.
2. Consumers vs. Distributors
2.1 Consumers vs. Distributors. These Terms apply only to individual and business customers (i.e., “Consumers”) who purchase directly from the Poma Lifestyle online store, and do not have an official distribution agreement with Poma Lifestyle LTD. Distributors have separate, off-site agreements and are not bound by these Terms.
3. Orders & Payment
3.1 Placing an Order. After selecting a product, you’ll receive an order confirmation by email. That confirmation is not our acceptance of your order—it’s acknowledgement of receipt.
3.2 Prices & Fees. All prices are shown in your chosen currency and include any applicable VAT or sales tax. Shipping costs are calculated at checkout.
3.3 Payment Methods. We accept major credit cards, debit cards, and other payment methods displayed at checkout. By submitting payment, you represent that you are authorized to use the payment method.
3.4 Order Cancellation. You may cancel an order within 2 hours of placement by contacting support. After that, we may have already begun processing and your cancellation request may be denied.
4. Shipping & Delivery
4.1 Shipping Estimates. Delivery timeframes vary by destination; see our Shipping & Returns Policy for more details.
4.2 Risk of Loss. Title and risk of loss pass to you when the carrier picks up the order from our warehouse.
5. Returns & Refunds
Please refer to our separate Shipping & Returns Policy for full details on returns, exchanges, and refunds.
6. Intellectual Property
6.1 Our Content. All text, images, logos, and designs on the Site are owned or licensed by Poma Lifestyle and protected by copyright, trademark, and other laws.
6.2 Your Feedback. If you submit ideas or feedback, you grant us a perpetual, worldwide, royalty-free license to use them.
7. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose.
- Bypass or interfere with security features.
- Upload viruses or malicious code.
- Scrape or harvest data from the Site.
8. Disclaimers & Limitation of Liability
8.1 No Warranty. The Site and products are provided “as is” and “as available,” without warranties of any kind.
8.2 Limitation of Liability. To the fullest extent permitted by law, Poma Lifestyle’s liability for any claim arising out of or relating to these Terms or your use of the Site is limited to the total amount you paid us in the 12 months preceding the claim.
9. Governing Law & Dispute Resolution
9.1 Governing Law. These Terms are governed by the laws of Mauritius, without regard to conflict of law principles.
9.2 Arbitration. Any dispute will be resolved by final and binding arbitration in Grand Baie, Mauritius, in accordance with the rules of the Mauritius International Arbitration Centre (MIAC).
10. Changes to These Terms
We may update these Terms at any time. We’ll post the new version on this page with a revised “Last updated” date. Continued use of the Site after changes constitute acceptance.
11. Contact Us
For any questions or concerns, please contact our customer support team by clicking the button below:
Regular Mail: Poma Lifestyle Support, Office 005, Grand Baie Business Park, Grand Baie, 7204, Mauritius.
Thank you for choosing Poma Lifestyle!